This section addresses common issues with the OneLogin integration and provides guidance for resolution.
Mismatched Emails/Usernames
- Issue: Person not found.
- Resolution: Verify that email addresses or usernames match between the primary rostering source and OneLogin.
Login Failures
- Issue: Authentication errors during login.
- Resolution: Check the OneLogin setup, including client ID, secret, and redirect URI, configured within Edlink.
- Resolution: Confirm the OneLogin configuration adheres to OIDC standards.
Unsupported Provider
- Issue: OneLogin configuration does not meet OpenID Connect standards.
- Resolution: Reconfigure OneLogin to comply with OIDC.
For further troubleshooting, contact Edlink support.