Incorrect Configuration Settings or Keys
Most problems with Synergy integrations are due to incorrect configuration settings.
Incorrect Authentication Method
OAuth 2.0 is the recommended method for authenticating with the OneRoster API. Please select this method whenever possible.
OAuth 1.0 is an older authentication method that has been deprecated.
Client ID
The Client ID is the client ID that you use to connect to the server. Example: edlink
Client Secret
The Client Secret is the client secret that you use to connect to the server. Example: 26yDxcltbkmn554rs1D9wj
Server URL
The Server URL is the URL of the server that you want to connect to. Example: https://certification.imsglobal.org/or12ctsapi/ims/oneroster/rostering/v1p2
Token URL
The Token URL is the URL of the server that you use to get authentication tokens. Example: https://oauth2server.imsglobal.org/oauth2server/clienttoken
Incorrect Timezone for Assignments
If assignments are showing with incorrect due dates, please make sure that you have selected the correct time zone. The OneRoster specification does not use a time format that includes timezone information. This means that the timezone must be set in the Edlink UI.
Incorrect Scopes (Permissions)
It's possible for OneRoster requests to fail if the client does not have the correct scopes. For example, if the client does not have access to the https://purl.imsglobal.org/spec/or/v1p1/scope/gradebook.readonly scope, then gradepassback requests will fail. Check to make sure that the client has the correct scopes.