File Format Errors
- We highly recommend using a tool to generate your files in the correct format, with quote-escaping around column values.
- Verify that files use the correct CSV format and consistent delimiters.
- Ensure that zipped archives contain valid CSV files.
- If you are using the OneRoster data format, ensure all tables have all the necessary columns.
- If you are using a custom data format, ensure you have mapped the files properly.
Missing Data
- Check that all required fields (users, classes, enrollments) are included.
- If enabling SSO, ensure email and password fields are present.
Duplicate or Invalid Entries
- Use unique identifiers for all users and classes to avoid duplication.
- Remove unnecessary blank rows or duplicate records before uploading.
For assistance with file preparation, validation, or troubleshooting, please contact Edlink support or your Customer Success Manager.