This document provides general troubleshooting guidance for Microsoft Education integration. For specific issues or further assistance, contact Edlink support or your Customer Success Manager.
Common Issues and Resolutions
Invalid or Missing Data
What this issue means: Data required for synchronization is incomplete or missing from the Microsoft Education tenant.
How to fix it:
- Verify that all required fields, such as school names, user roles, and class identifiers, are populated in Microsoft Education.
- Ensure that Microsoft Education APIs are enabled and accessible.
Permissions Errors
What this issue means: The integration does not have sufficient permissions to access required data.
How to fix it:
- Check that Edlink has been granted the necessary permissions in the Microsoft tenant.
- Consult the Microsoft API documentation to ensure proper configuration of roles and access scopes.
For other issues or specific implementation questions, please reach out to Edlink support.