Troubleshooting Issues

You can find solutions to common Aeries integration issues below.

Missing Students or Staff

• Issue: Some students or staff members are missing from the sync.
• Potential Resolutions:
  • Ensure the Aeries API user has permissions to access student and staff endpoints (students.read, staff.read).
  • Verify that the affected individuals are marked as Active in Aeries. Inactive individuals may be excluded from the sync.

Incomplete Course or Enrollment Data

• Issue: Course data or enrollments are incomplete or missing.
• Potential Resolutions:
  • Confirm that the API user has access to course and enrollment endpoints (courses.read, enrollments.read).
  • Check if the courses are linked to a session that is currently syncing. Sessions must be active for enrollments to appear.

Attendance Not Syncing

• Issue: Attendance data is not appearing in Edlink.
• Potential Resolutions:
  • Ensure that attendance tracking is enabled for the Aeries API user. Some districts may have restricted API access to attendance endpoints.
  • Verify that attendance codes are configured correctly within Aeries.
  • Attendance data sync is optional and may not align with real-time updates. Ensure attendance codes are properly configured in Aeries.

Duplicate Records

• Issue: Duplicate students or staff appear after syncing.
• Potential Resolutions:
  • Ensure that StudentID or StaffID is being used as the unique identifier during sync.
  • Check for duplicate entries in Aeries, as these may carry over into Edlink.

Enrollment Status Discrepancies

• Issue: Enrollment status (e.g., Active, Inactive) does not reflect correctly.
• Potential Resolutions:
  • Verify that the latest enrollment state changes in Aeries have been updated before syncing.
  • Re-run the sync to ensure the latest data is pulled.

API Connection Errors

• Issue: The sync fails due to API errors.
• Potential Resolutions:
  • Confirm that the Aeries API credentials (client ID, secret, endpoint URL) are correct.
  • Check if the Aeries API is experiencing downtime by visiting the Aeries status page or contacting their support.