Validation Issues
Please check the following points if your validation fails on your PowerSchool source.
1. Incorrect URL
If the URL is incorrect, all validation steps will fail.
Ensure that the URL you are using is the correct URL for your PowerSchool instance. This is typically the URL you use to log into PowerSchool.
2. Incorrect Client ID or Client Secret
If the Client ID or Client Secret is incorrect, all validation steps will fail.
If you are using the wrong Client ID or Client Secret from another plugin, the first step will pass, but all other steps will fail.
Make sure that the Client ID and Client Secret you are using are correct. These are generated when you install the plugin. Verify that you are using the proper plugin credentials.
3. Plugin Is Not Enabled
If the plugin is not enabled, all validation steps will fail.
You can resolve this by clicking on the plugin and enabling it.
4. Incorrect Plugin ZIP File Was Uploaded
If the incorrect plugin ZIP file is uploaded, the first validation step will pass, but all other steps will fail.
You should re-download the plugin and install it again: Download the plugin.
5. Plugin ZIP File Has Been Modified
If the plugin ZIP file has been modified, the first validation step will pass, but all other steps will fail.
You should re-download the plugin and install it again: Download the plugin.
District Level Categories
Support for district level categories was added to the Powerschool plugin beginning in version 0.0.10. If you require Edlink to sync this information then please update to the latest plugin version: Download the plugin.
Notice: If Edlink provided you with a custom version of our plugin, then you will need to reach out to Edlink support (support@ed.link) to acquire the latest version of your custom plugin.
Other Issues
Most issues should fall into one of the categories above. If you are still experiencing issues, please reach out to Edlink support at support@ed.link.