This document provides troubleshooting guidance for Canvas integrations, including some common issues.
Common Issues
You can find solutions to common Canvas integration issues below.
Long Sync Times
- Issue: Syncing data from Canvas is taking longer than expected.
- Potential Resolution: Ensure that scopes are not enabled for the Edlink integration. Enabling scopes can make the GraphQL API inaccessible, resulting in long delays when syncing data.
If you encounter additional issues or need assistance, please contact Edlink support or your Customer Success Manager.