Troubleshooting Issues

You can find solutions to common Canvas integration issues below.

Long Sync Times

• Issue: Syncing data from Canvas is taking longer than expected.
• Potential Resolution: Ensure that scopes are not enabled for the Edlink integration. Enabling scopes can make the GraphQL API inaccessible, resulting in long delays when syncing data.

Grade Comment Author

• Issue: When passing back grades on a Submission, and setting a grade_comment using the Graph API, an unexpected user name is shown as the author of the comment.
• Potential Resolution: Ensure that grader_id is in the payload, so that our API knows who to make the comment on behalf of.

NO_PERMISSION Error on API Calls

• Issue: When making a routine API call, it gets a 403 Forbidden error code.
• Potential Resolution: Ensure that the user token being used is actively enrolled in the class, and has proper permission to make the request.