Solutions for common issues that may arise when integrating with Blackboard.
Missing Data (Users, Courses, or Enrollments)
- Verify that the Blackboard API user has access to all relevant endpoints (
users.read,courses.read, etc.). - Confirm that sync settings are configured to include all desired academic terms.
Enrollment Discrepancies
- Ensure that course enrollments are active and linked to the correct sections. Inactive enrollments may not sync properly.
Assignment or Submission Errors
- Check that assignment metadata in Blackboard (e.g., due dates, grading categories) adheres to API specifications. Unsupported formats or missing data may prevent proper syncing.
If you encounter additional issues or need assistance, please contact Edlink support or your Customer Success Manager.