File Format Errors
- We highly recommend using a tool to generate your files in the correct format, with quote-escaping around column values.
- Verify that your files adhere to the agreed-upon format (OneRoster or custom).
- Ensure consistent delimiters (e.g., commas for CSV files, tabs for TSV files).
- Double check the number of columns against the number of headers to avoid misalignment.
- Make sure you didn't change name of a previously uploaded and mapped file.
Missing Data
- Check that all required fields (people, classes, enrollments) are included.
- If enabling SSO, ensure emails and passwords are present in the file and that Password login is enabled in the source settings.
Duplicate or Invalid Entries
- Ensure unique identifiers for entities to avoid duplication errors.
For assistance with file setup, validation, or troubleshooting, please contact Edlink support or your Customer Success Manager.