There are a few reasons why a sync may be failing, but the most common is that your source is not configured properly.
Try Manually Running Another Sync
It may be worth running another sync to see if the error persists.
Check Your Source is Validating Properly
Step 1
Go to ed.link and log into your dashboard.
Step 2
Go to the Sources tab.
Click on your source, then go to Settings. You'll see a page that looks like this:
Click the Validate Configuration button. If your integration is set up correctly, you’ll see a list of items with green checkmarks.
If your source is configured incorrectly, you’ll see one or more red checkmarks.
Reconnect Your Admin Account (If Applicable)
Some sources, such as Google or Schoology, require an admin account to be connected. Reconnecting your admin account is the most common fix for getting a source to sync properly again.
Verify All Fields Have Correct Values
Double check that fields such as Client ID and Client Secret are filled out and contain accurate values.
Still Need Help?
If you're still running into issues, please contact our support team and we’ll get back to you within 24 business hours.