It is important to distinguish between disconnecting a source via your provider, losing the last integration, and destroying a source within Edlink:
- Disconnecting via Provider: If you remove the Edlink app or stop sharing data within your provider's portal (e.g., ClassLink or Clever), the source status in Edlink will change to Disabled. This prevents new syncs and sign-ins but preserves the source configuration and data within Edlink.
- Last integration removed: If you destroy the last integration connected to a source, Edlink also sets that source to Disabled after the integration is permanently deleted (about 3 days after you destroy it). Syncs and sign-ins stop, but the source configuration and data stay in Edlink. The source stays enabled if another integration still uses it, or if it is still linked as an enrichment on another source. To start syncing again, use the toggle in the header, or select the source again during onboarding (you will be asked to confirm re-enabling it).
- Destroying via Edlink: The process described below permanently destroys the source and all associated data in Edlink.
This process is irreversible. Please read carefully before disconnecting a source:
- All integrations will be destroyed — users will no longer be able to sign in or sync data.
- Any associated backups we store will be deleted, and all data from this source will be scrubbed from our database.
- The source itself will not be permanently deleted for 2 days. If you did this by accident, contact us immediately for help restoring it.
- If you only want to stop new data from syncing temporarily, use the toggle switch in the header instead.
- To permanently disconnect your source from Edlink, go to your District Team in the Edlink Dashboard and select the source you want to disconnect.
- Click Settings in the left column, then scroll down to the section labeled Danger Zone.
- Select Disconnect Source then click Destroy This Source.
