Sometimes, you may notice that syncs are not completing in Edlink after making significant changes in your source. This is usually because the sync has been placed in a pending state. This safeguard ensures that roster data is not accidentally removed due to mistakes in the source or configuration errors.
To review a pending sync, go to your District Team in the Edlink Dashboard. Select your source, then click Syncs in the left-hand column. Locate your most recent sync, which will be marked as pending, and select it.
You will see a Staged Totals data table showing the most recent changes to your source. Review these changes carefully:
- If the changes look correct, click Force Flush Sync to complete the sync.
- If the changes do not look correct, click Cancel Sync to stop the process. You can then fix the issue in the source or reach out to Edlink Support for assistance.