Reconnecting an Admin Account

Important Warning: Do not delete and recreate your data source to fix connection issues.

Deleting a source creates a completely new entity in Edlink. Even if you connect the same exact system again, Edlink will generate new UUIDs (Unique Identifiers) for all your data (schools, people, classes, etc.).

This will break integrations with any connected applications that rely on the original IDs to match users and data. Always use the Reconnect feature described in this guide to resolve connection issues while preserving your existing data and IDs.

There are several reasons why your admin account might need to be reconnected to Edlink:

• Failing Sync: The connection between Edlink and your source has been interrupted or tokens have expired.
• Change in Administration: Responsibility for the integration has moved to a new administrator.
• Incorrect Account Type: The source was accidentally connected using a non-admin account (e.g., a teacher account), preventing Edlink from accessing the necessary data.
• Missing Permissions or Scopes: Features like assignment creation in Google Classroom may fail if the necessary permissions (e.g., CreateCourseWork) were not granted during the initial connection. Reconnecting allows you to authorize these additional scopes.

Follow these steps to restore the connection:

Step 1: Log into Your Edlink Account

1. Log into your Edlink account.

   Having trouble signing in? Ensure you're using the same email you used to set up the integration. If the issue persists, try resetting your password.

2. Click Sources in the left-hand sidebar.
3. Select the data source you need to troubleshoot.

Step 2: Reconnect Your Admin Account

1. Click Settings in the data source menu.

2. Under Administrator Account, click the blue Connect button.

Step 3: Save and Validate (This Step is Critical)

1. After reconnecting, click Save Configuration.
2. Then, click Validate Configuration to confirm the setup.

A successful connection will display green checkmarks.

If validation fails:

• Ensure the account you reconnected in Step 2 is an Admin or Super Admin account, then try again.
• If the issue persists, contact our support team. We can help take a look!

Connecting as a New Admin

If you’re a new admin and need to connect your account:

1. Confirm you’ve been invited to the team in Edlink.
2. Create an Edlink account.
3. Follow the steps above to connect your admin account.

Any Questions?

If you have any questions or encounter issues, please contact our support team. We’ll respond within 1 business day.