Onboarding schools onto a digital product is one of the most difficult aspects of edtech adoption. There are several challenges vendors face when trying to get teachers and their students onto a new online platform or product. Each step of the process could be a potential issue and hinder getting your users online. Poor onboarding can lead to customer attrition and an overall substandard experience for teachers, students, parents and school admins. Getting onboarding right is key to making sure that teachers and students actually utilize your platform and to provide a compelling case for schools to continue using your services.
How Edlink Can Help
Edlink provides a platform to that allows you integrate your product with nearly any learning management system or data source that your schools use. Through our years of experience, we understand how each system works and how to best go about developing integrations. With this knowledge, we know what makes a successful onboarding experience.
Setting Up An Integration Is Not Straight Forward
One of the trickiest aspects of onboarding is making sure that your integration will actually allow users to log into your platform and access your content on their first try. There are several pitfalls that you can encounter that aren't well documented and require additional expertise. It's not uncommon to discover that some endpoints that LMS's include in their documentation don't actually work or a are listed incorrectly.
Our team has years of experience dealing with different integrations and have seen the quirks of each system. The integrations we've developed take this into account so that the platforms that connect to Edlink can get up an running immediately with any school's LMS environment. We also work closely with you and your clients to make sure that the integrations will actually work as designed, before teachers and students attempt to login.
Each Integration is Different
You will likely have a variety of clients using different LMS's or data sources. In fact, you'll frequently encounter schools that use several different platforms. For example, a school may use Clever as a data source and Canvas as it's LMS. You'll also soon discover that each system supports different methods to let users authenticate into third-party tools. For example, several LMS's support LTI®, but Google Classroom and Microsoft Teams do not. Similarly, some LMS's, like Canvas, require admin approval and the creation developer keys to enable third-party integrations.
We understand the workflows for connecting each of these systems to an external product or platform. Edlink natively incorporates these workflows into our platform, so edtech developers don't have to navigate them on their own when developing their own onboarding process.
Each School is Different
Schools that use the same system may also set up their environments differently. For instance, Schoology and Canvas allows admins to set up their environments so that students and teachers will log-in using a third-party authentication process. When developing an integration with a school that uses these LMS's, you'll have to prepare for this scenario so users can still properly login.
You will also encounter schools that require different levels of administrative approval in order to connect to their data source. Most schools will also need to understand exactly how you're handling user data and how it's protected.
Edlink supports several types of institutions (e.g. charter schools, large K-12 districts, universities, etc.) that all implement their LMS environments differently. Because of our experience, the Edlink integrations have been designed to accommodate all of the possible ways that a school's LMS or data source is configured. We also communicate directly with school administrators to help them onboard their users and to be fully transparent with them about how our platform works.
Learning Tools Interoperability® (LTI®) is a trademark of the IMS Global Learning Consortium, Inc. (www.imsglobal.org)