Hey School Admin! Not seeing any data in your Edlink dashboard after setting sharing rules?

Let's troubleshoot.

What To Look For

A common cause for this issue is that the rules were not set correctly in the dashboard.

When you set a rule, Edlink performs a function called Materialization that populates the dashboard with the updated data. Since the rules were inaccurate, this function probably caused nothing to be shared.

What To Do Next

If you look over your rules and determine that they're incorrect, you can change them.

Do this by clicking Edit Conditions on the right hand side of a rule. Alternatively, you can click Delete Rule and start over from scratch.

Please Note

Once you revise your rules, it'll take some time for the changes to show in the dashboard and the learning app.

While these changes may appear within the hour, this process can take up to 24 hours. There are a few factors, such as the size of the district, that affect the timing.

When the updated data materializes, the new info will appear.

If you still don't see what you think you should see, please contact us at support@ed.link. We'll get back to you within 24 hours, every time.