I've installed my Edlink-connected LTI app in Canvas and there's an error message when I launch. What do I do?

by Sara Paolozzi

Hey School Admin! Seeing this SSO error when you launch into your learning app from Canvas?

Let's troubleshoot.

Step 1

Wait a bit before trying again.

If you installed your LTI app within 24 hours of connecting to Edlink, your initial sync might not have completed yet.

Once the sync completes, the launch should start working.

Still Having Trouble?

If you've taken these steps and still aren't seeing the rostering updates in your app, let us know at support@ed.link. We'll get back to you within 24 hours, every time.