School Administrators: Our syncs are erroring. How do we fix this?

If your sync has errored more than once in a row, it's possible that your LMS/SIS administrator account is no longer connected to Edlink.

Note: If your LMS/SIS administrator is no longer with your district or has been replaced, you will need to identify your new LMS/SIS administrator, as this person will need to connect their LMS/SIS account to fix the sync issue.

LMS/SIS administrators: If you don’t have access to your Edlink team, please reach out to your contact for the learning platform you want to access and include support@ed.link in your email. We will invite you to your team.

Note: You will receive an email from Edlink (​​accounts@ed.link). You will select the “Join The Team” button and follow the instructions to create your Edlink account and join your team.

Once you have joined your team or are already in your team, you will select Sources (if not already selected).

Select the source you want to update (in this example, I will select Schoology).

Select Settings.

Scroll down the page until you see these settings.

Select the blue Connect button next to Connect Account and follow your LMS/SIS instructions to connect your administrator account. (It will open in a new tab)

Important: Once finished, select Save Configuration.

You can also select Validate Configuration. Our system will check if the account connected has the correct administrator permissions necessary.

You're all set! Your admin account is now connected, and the integration will sync within 24 hours. Alternatively, you can run a manual sync to speed up the process.