I'm a Teacher and I Can't Log In. What Do I Do?

Hey Teacher! Having trouble logging in to a learning app?

Let's troubleshoot.

Step 1

Check whether you're trying to log into the app with your school e-mail address.

If you are using your school e-mail, go to to Step 2.

Step 2

When you try to log in, do you see the below error message?

If so, please reach out to us at support@ed.link with the following information:

1) The name of the learning application you're trying to log into

2) The name of your school or school district

3) Your full name and school assigned e-mail address

A member of our team will use this info to help you.

Note: Edlink isn't the learning app you're trying to log into, but a software company that helps support the app's integration with your school.

If you see a different error message, this problem is likely not from Edlink. In this case, please reach out to the support team of the learning app for help.